PLEASE FAMILIARIZE YOURSELF WITH OUR REGULATIONS
TERMS AND CONDITIONS OF BOOKING
Offers presented on the portal: Białka Spa&Resort
§ 1
General information
The Regulations contain the rules for booking premises (apartments, houses, rooms) („Premises”) which are offered on the website: https://www.bialkasparesort.com (hereinafter referred to as the „Portal”).
2. The User of the Portal (hereinafter referred to as „Guest”) undertakes to comply with the rules of these Regulations.
3. Premises are rented by:
GÓRSKA GRUPA HOTELOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Chyców Potok 26 /P.II, 34-500 Zakopane, registered with the District Court for Krakow-Śródmieście in Krakow, XII Commercial Division of the National Court Register, KRS: 0001095970, NIP: 7361748232 (managing the facilities: Rezydencja Słoneczna, Białka SPA & Resort, Osada Białka Tatrzańska, Białka Residence Ski, Rezydencja Boutique, Małe Białczańskie, Apartamenty Przy Stoku, Aparthotel Góralski, Aparthotel Góralski 2, Aparthotel Białka Ski, Apartamenty Odkryj-Białkę, White Hills).
4. Information regarding the Landlord chosen by the Guest for the Property will be provided in the sales document confirming payment of the rent for the Property (hereinafter referred to as the „Landlord”).
5. Contact the Landlord by email at: rezerwacja@gorskagrupa.pl or by telephone at: +48 692 477 100.
6. The landlord is a small business owner.
7. The agreement between the Guest and the Lessor can be concluded by making an online booking (via the Portal or in any other way via the Internet), by e-mail, or by telephone.
8. Prices shown on the Portal may change. The price that applies to the Guest is the price from the day and time of booking.
§ 2
How do I make a booking?
1. Reservations can be made via the Portal, by contacting the e-mail address: rezerwacja@gorskagrupa.pl or by phone at: +48 692 477 100.
2. The Guest should:
to make a reservation for a stay during the specified period, in particular by providing the Guest's name, surname, and residential address – the Guest may be asked to supplement the information necessary to make the reservation;
2. Pay the deposit towards the booking (information on the deposit details will be provided after the stay reservation has been made via email – see point 3.3 below).
3. In selected establishments, guests may be required to pay an additional deposit of PLN 500.
4. In response to the booking, the Lessor shall send a booking confirmation to the e-mail address specified by the Guest, which shall include:
the guest's date of stay at the facility,
the amount due for the rental fee,
3. information regarding the amount of deposit and the payment deadline,
4. information on the method of settling rent arrears for the Premises.
5. Upon payment of the deposit for the booking, the Guest will receive an email confirming payment and information needed to use the Premises.
6. Guests are required to pay a deposit of 30% of the booking value at the time of booking.
7. The guest is required to pay the remaining amount, amounting to 70% of the booking value, by:
14 days before scheduled arrival – applies to low season bookings,
2. 30 days before planned arrival – applies to reservations during high season and special dates.
8. The above payment terms constitute a so-called Flexible Offer.
The obligation to pay the remaining amount referred to in paragraph 7 above does not apply in situations where, by agreement with the Landlord, the remaining amount is payable on arrival at the Premises. In this situation, the payment referred to in paragraph 7 above is payable no later than the day of arrival.
10. The so-called low and high seasons vary from year to year. For current information regarding the low and high seasons, please contact the Lessor (contact details in § 1 para. 5 of the Regulations).
11. Special periods shall mean, in particular: holidays (meaning public holidays), half-term breaks (meaning the winter holiday period), long weekends (meaning weekends that fall alongside public holidays), New Year's Eve, and summer holidays.
12. If a booking is made less than 10 days before the scheduled arrival date, we charge 100% of the price. In this case, cancellation is not permitted.
13. Failure to pay the deposit or the price within the aforementioned deadlines entitles the Lessor to cancel the reservation and retain the deposit.
14. The Host may offer special rental terms if the Guest chooses to waive the option to cancel the booking or modify the rental period (Non-refundable Offer). A booking fee of 100% of the booking value is required. Further details are provided by the Landlord at the email address specified in § 1(5) of the Terms and Conditions.
15. A local tourist tax is payable within the municipality where the Premises are located for each night of your stay, which is not included in the price of your stay as displayed on the Portal.
16. If the Guest wishes for the Landlord to issue an invoice „to a company”, they are obliged to provide this information before making the payment, along with the company's VAT number.
§ 3
How do I change a booking?
1. Modifications to a reservation are only possible through an individual agreement with the Hirer on individually determined terms. Approval of reservation modifications will be confirmed by email.
2. The Guest may transfer all rights held under the booking to another person, provided that person simultaneously assumes all obligations arising from that booking. In this situation, the Landlord must be immediately notified of the booking change, providing the personal details of the person taking over the rights and obligations arising from the agreement. The person taking over the booking is then obliged to confirm this fact via email, modifying the booking with the necessary personal details.
§ 4
How do I cancel a booking?
1. Reservations can be cancelled in accordance with the terms and conditions set out in the Regulations, unless the Guest has waived their right to cancel the reservation. If a non-refundable offer has been used, the Guest is not entitled to cancel the reservation.
2. In the event of cancellation, the Guest is obliged to submit a cancellation request to the e-mail address: rezerwacja@gorskagrupa.pl or by phone.
3. In the event of a cancellation, the Landlord is entitled to retain the full amount of the deposit. The deposit is refundable only on the terms specified below.
4. The guest is entitled to a full refund of the deposit if the reservation is cancelled within the following periods:
at least 14 days before the planned arrival – applicable to low season bookings.,
at least 30 days before the planned arrival – applies to high season bookings and special dates (e.g.: holidays, half-term holidays, long weekends, New Year's Eve, summer holidays).
5. In the event of cancellation within the deadlines indicated above, the deposit will be refunded within 7 working days of submitting the declaration.
6. In cases other than those specified above, cancellation of the reservation is not permitted.
§ 5
Additional services
Pets are accepted in selected apartments, an additional cleaning fee may apply at selected properties. Please ask the Landlord for details.
2. Losing the apartment keys will incur a charge of PLN 200.
General Information
Making a reservation for accommodation constitutes a declaration of having read these Regulations and acceptance of their provisions. The rental price includes utility charges (gas, electricity, water).
2. Photographs of the accommodation facilities presented in the advertisements and offers on the website are for illustrative and informational purposes only. The guest shall not have any claims related to the non-conformity of the facility with the agreement if the equipment or condition of the premises are not fully identical to those presented in the photographs, provided that the standard of the facility and equipment corresponds to the standard presented in the photographs and in the offer.
Hotel entrance
Check-in is from 4:00 PM on the day of arrival until 11:00 AM on the day of departure.
Check-in and key collection
Check-in and key collection take place at the Odkryj Białkę customer service office, between 16:00 and 20:00 on the day of arrival. For properties with their own reception or resident service, key collection takes place directly at the property. Late arrivals outside office hours (after 20:00) are possible with the office's consent and require prior notification (min 24 hours) and may incur an additional fee. Notification should be made by email and is effective upon obtaining explicit consent from a representative of the customer service office. If check-in is after 20:00, the guest is obliged to report on the next day by 12:00 at the latest to pay the deposit and complete the registration card.
In order to fulfil the formal requirements during the check-in process, which are necessary for the keys to the accommodation to be issued, the Guest is required to present proof of identity and to pay 100% of the total cost of the booked stay, including additional charges, minus the amount of the booking fee already paid.
Early check-in or late check-out is only possible with the permission of the Discover Białka employee, only if the apartment is prepared and available. Additional fees may apply.
Check-out and key return
Check-out and key return take place at the Odkryj-Białkę customer service office, tel. +48 660 496 980, by 11:30 AM on the day of departure at the latest. Exceeding this time will result in a charge of PLN 200.
Guests intending to extend their stay are required to report this at the latest the day before their planned departure during office hours. Any extension of the hotel day requires written confirmation from an Odkryj-Białkę office employee via email and the payment of an additional fee. Reservations can only be extended depending on the availability of the apartment on the day of departure.
In the event that Discover-Białka employees are not notified of the intention to extend their stay, and consequently, consent for the extension is not obtained, the Lessor reserves the right to have their belongings, left by Guests in the apartment, moved by commission and deposited in another available premises or customer service office.
A Guest who extends their stay without authorisation will be charged the maximum daily rate for the accommodation occupied, for each commenced day of unauthorised stay. Should such an unauthorised stay prevent the accommodation from being made available for subsequent bookings by third parties, the Guest will be liable for a cost equivalent to twice the value of the entire booking that did not materialise.
DEPOSIT
I consent to a block (pre-authorisation) of funds amounting to PLN 500 on my credit/debit card, to secure any claims related to damage to the apartment's furnishings or gross violation of the property's rules.
In the absence of any objections regarding the condition of the apartment or breach of house rules, the security deposit will be released within 7 days of your checkout.
PARKING
A maximum of one parking space can be allocated per apartment. Reservations are required, and guests must confirm availability. Guests are obliged to park in the space indicated by staff. Parking is prohibited in any areas other than those designated/indicated by staff. Guests must provide their vehicle's registration number to the Lessor's employee during check-in.
Parking of undeclared vehicles on the premises is prohibited during registration.
House Rules
Night-time quiet
Guests are obliged to maintain the accommodation in its existing condition and to observe good neighbourliness, and in particular to observe the night quiet hours between 10:00 PM and 7:00 AM. Organising any kind of parties in the accommodation is prohibited (breaking the rules is subject to a penalty, each time for violating the night quiet hours and in case of the need for intervention by the accommodation's security service amounting to 1000.00 PLN).
Failure to comply with the regulations will result in eviction from the apartment without a refund of the booking cost.
Responsibility for the apartment
In the event of damage to the rented accommodation, the Guest is obliged to pay compensation equivalent to the cost of the damage incurred and any loss of earnings in the event of damage that renders the accommodation unusable. The Guest shall be financially liable for any damage or destruction to equipment and technical installations caused by their own fault, as well as for the consequences of their own acts and omissions and those of their visitors.
The Guest is obliged to report any discrepancies in the condition of the apartment or its equipment to the Landlord no later than the day the accommodation is handed over to the Guest. Failure to report defects or faults will be deemed as acceptance of the accommodation by the Guest as being faultless and fully compliant with the agreement and reservation.
Guests are obliged to maintain the apartment in its current condition. The Landlord reserves the right to charge the Guest for above-standard cleaning of the premises up to PLN 500. Guests are obliged to segregate and dispose of waste in the appropriately marked containers on the property.
Upon each exit from the premises, Guests are required to close all windows and lock the exit door with all the locks for which they have received keys.
The Guest is obliged to pay special attention to the proper operation of water valves and electrical equipment. For fire safety reasons, the Guest may not use any electrical appliances not included in the apartment's equipment, with the exception of: chargers for mobile phones, laptops and other mobile devices, shavers, and hair dryers.
Moving furniture in accommodation facilities is prohibited without the Landlord's consent.
In the event of losing the keys to the accommodation, the Guest is obliged to pay a fee of PLN 200.00. In the event of losing a magnetic card, an intercom fob, or a garage remote, the Guest is obliged to pay a fee of PLN 200.00-300.00 for each lost item, depending on its value.
Guests are required to leave washed dishes and kitchen equipment and to dispose of rubbish before leaving the apartment.
No smoking
Smoking is strictly prohibited on the premises. In the event of a violation, the Guest is obliged to immediately pay a contractual penalty of PLN 500.00. If payment is not made by the Guest, the amount due will be deducted from the pre-authorisation or cash deposit paid upon check-in. Disposing of cigarette butts and rubbish from the balcony is strictly forbidden.
Pet-friendly stay
Pets are only allowed in certain accommodations. The Owner is fully responsible for any damage caused by the pet. A stay with pets incurs an additional charge and must be included in the booking, as well as approved by a representative of the Landlord. When staying in an apartment with a pet in common areas, the Guest is obliged to keep the pet in a way that prevents damage to persons or property, particularly by using a lead and, in justified cases, a muzzle. Pets not declared at the time of booking are prohibited on the accommodation premises. Failure to comply with these regulations will result in a contractual penalty of 500.00 PLN being imposed on the Guest, as well as eviction from the apartment without a refund of the booking costs.
Staying with children
For the stay of a child under 3 years of age (one child per two adults), sleeping with the adults or in their own cot and not requiring bedding, no additional charges will be made for the stay. When making a booking, you must inform the Landlord of this circumstance.
Undocumented persons in the flat
The number of persons residing in the property may not exceed the number stated during the booking process and confirmed on the guest registration card. If this number is exceeded, the Lessor has the right to charge a fee for each additional person or to terminate the lease agreement with immediate effect without refunding any fees previously paid.
WARNING
The Landlord undertakes to rectify any faults in the apartment without undue delay, within a maximum of 24 hours of notification, unless the nature of the fault dictates a longer repair time. Malfunctions arising from causes beyond the Landlord's control (utility supply, including the Internet, failures of equipment located in the apartment, etc.) do not constitute grounds for cancelling a booking or changing the price for the booked apartment – the Guest is obliged to pay the fee for the entire booking. In the event of faults or malfunctions in the premises, the Guest is obliged to grant access to the premises to the Landlord's technical service staff or specialist entities designated by the Landlord. Preventing access to the premises, or hindering the possibility of rectifying malfunctions that have occurred in the premises, constitutes a breach of the contractual terms, and the Guest will be obliged to immediately terminate their stay in the premises; all payments made towards the ongoing stay will not be refundable.
FORCE MAJEURE, EXCEPTIONAL CIRCUMSTANCES
In the event of unforeseen circumstances, the effects of which cannot be eliminated by customary means, the Landlord reserves the right to offer the Guest alternative accommodation. The Landlord has the right to withdraw from the agreement in the event of force majeure. This also applies to cases where the personal safety of the Guest or their property cannot be guaranteed for reasons beyond the Landlord's control. Amounts paid by the Guest are subject to immediate refund, less any amounts due for services already rendered.
SECURITY OF PROPERTY, PROPERTY LEFT ON THE PREMISES
The landlord does not accept responsibility for the Guest's property left in the apartment, parking space, or area adjacent to the apartment understood as a common part of the property in which the apartment is located, both during and after the Guest's stay in the premises.
COMPLAINTS
1. Complaints relating to the provision of Electronic Services by the Service Provider:
a) Complaints relating to the provision of Electronic Services via the Service may be submitted by the User via e-mail to the address: rezerwacja@gorskagrupa.pl
b) In the above email message, please provide as much information and detail as possible regarding the subject of the complaint, in particular the type and date of the irregularity, and your contact details. The information provided will significantly facilitate and speed up the processing of your complaint by the Service Provider.
c) The Service Provider shall consider the complaint immediately, no later than within 14 days.
d) The Service Provider's response to the complaint is sent to the Service Recipient's email address provided in the complaint application or by other means specified by the Service Recipient.
Information on personal data processing
Who is the controller of personal data?
The controller of personal data within the meaning of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") is GÓRSKA GRUPA HOTELOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.
How can you contact us?
The Administrator can be contacted by electronic correspondence (email: rezerwacja@gorskagrupa.pl) or in writing to the customer service office address: ul. Chyców Potok 26 /P.II, 34-500 Zakopane.
What type of your personal data do we process?
The Administrator processes only data necessary to perform the service related to short-term accommodation rentals, in particular: first name, surname, email address, contact telephone number, reserved accommodation, and the dates of stay in the reserved accommodation. Any additional information voluntarily provided to the Administrator during the booking process is automatically deleted after the service related to short-term accommodation rentals has been performed.
What is the legal basis and purpose for us processing your personal data?
Your personal data will be processed in accordance with Article 6(1)(b) of the GDPR, as processing is necessary for the performance of a contract between the Controller and the Guest, or to take steps at the request of the data subject prior to entering into such a contract. The Controller processes Guest data for the purposes of: making accommodation bookings, serving Guests during their stay, processing payments and invoicing for services, sending commercial and marketing information, as well as for the purpose of a simplified future booking process, based on historical data from previous bookings.
What rights do Data Subjects have in relation to the processing of personal data by the Data Controller?
Individuals whose personal data are processed by the Controller have the right to: access their data and receive a copy of it, the right to rectify their data, the right to erasure of personal data where data processing is not for the purpose of fulfilling an obligation arising from a legal provision, the right to restrict the processing of data, the right to object to the processing of data, and the right to lodge a complaint with the President of the Personal Data Protection Office.
Do you need to provide your personal details?
The provision of personal data is entirely voluntary, however, without providing personal data – email address, phone number, first and last name – it will be impossible to make a booking and, consequently, for the Administrator to provide the service, as well as to contact you with proposals for related services.
Additional information
The Administrator does not profile in connection with the processing of Guests' personal data, nor does it process personal data in an automated manner that affects Guests' rights. The Administrator does not transfer personal data to countries outside the European Economic Area.
Section 6
Final provisions
The law applicable to disputes between the Landlord and the Guest is Polish law. Disputes shall be settled by the court competent for the Landlord's registered office.
2. The Landlord reserves the right to change the content of the Regulations at any time.
3. Any changes will be posted on the Portal and will take effect from the date of their publication.
4. Use of the offer posted on the Portal by the user after the Terms and Conditions have been amended constitutes their acceptance.
5. The Regulations shall come into force on the date of publication of the Regulations.
LEX KAMILEK - see provisions
BOOKING REGULATIONS
For the offer presented on the portal: Białka Spa&Resort
§ 1
General Information
1. These Regulations set out the terms and conditions for booking accommodations (apartments, houses, rooms) (“Premises”) that are listed on the website: https://www.bialkasparesort.com (hereinafter the “Portal”).
2. The person using the Portal (hereinafter referred to as the “Guest”) is obliged to comply with the provisions of these Regulations.
3. The premises are leased by:
GÓRSKA GRUPA HOTELOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Chyców Potok 26 /P.II, 34-500 Zakopane, entered in the Register of Entrepreneurs kept by the District Court for Kraków-Śródmieście in Kraków, 12th Commercial Division of the National Court Register (KRS), KRS No.: 0001095970, Tax Identification Number (NIP): 7361748232 (managing the following properties: Rezydencja Słoneczna, Białka SPA & Resort, Osada Białka Tatrzańska, Białka Residence Ski, Rezydencja Boutique, Małe Białczańskie, Apartamenty Przy Stoku, Aparthotel Góralski, Aparthotel Góralski 2, Aparthotel Białka Ski, Apartamenty Odkryj-Białkę, White Hills).
4. Information on which entity is the Lessor of the chosen Premises will be provided in the sales document confirming payment for the rental of the Premises (hereinafter referred to as the “Lessor”).
5. Contact with the Lessor is possible via e-mail at: rezerwacja@gorskagrupa.pl or by phone at: +48 692 477 100.
6. The Lessor is a small entrepreneur.
7. The agreement between the Guest and the Lessor may be concluded by making an online reservation (via the Portal or any other online method), by email, or by phone.
8. Prices shown on the Portal are subject to change. The price binding for the Guest is the one valid on the day and at the time of the reservation.
§ 2
How to Make a Reservation?
1. Reservations can be made via the Portal, by email at rezerwacja@gorskagrupa.pl, or by telephone on: +48 692 477 100.
2. To book a Premises, the Guest must:
1. make a reservation for a specified period, including providing their name, surname, and address – the Guest may be requested to supplement the information necessary to complete the reservation;
2. pay a deposit towards the reservation (details of the deposit will be provided after booking by email – see point 3.3 below).
3. In selected properties, the Guest may also be required to pay a security deposit of 500 PLN.
4. In response to the reservation, the Lessor will send a booking confirmation to the Guest’s email address, which will include:
1. the dates of the Guest's stay at the property in question,
2. the amount due for the rental,
3. Information about the deposit amount and payment deadline,
4. Details on how to pay for the rental.
5. After payment of the deposit, the Guest will receive an email confirming the payment and providing the necessary information to access the Premises.
6. The Guest is required to pay a deposit of 30% of the total booking amount at the time of booking.
7. The remaining 70% must be paid:
14 days before arrival – for bookings in the low season,
2. 30 days prior to arrival – for bookings during high season or on special dates.
8. The above rules constitute the so-called Flexible Offer.
No additional payment is required if, by prior agreement with the Lessor, the remaining balance is due on the day of arrival. In such cases, payment must be made no later than the arrival day.
10. The terms low season and high season may change from year to year. For current information, please contact the Lessor (contact details in §1 point 5).
11. Special dates include, in particular: public holidays (non-working days), winter school breaks, long weekends (adjacent to holidays), New Year’s Eve, and summer holidays.
12. If the booking is made shortly before the scheduled arrival, 100% of the price must be paid. In such cases, cancellation is not permitted.
13. Failure to pay the deposit or the full price within the indicated deadlines entitles the Lessor to cancel the reservation and retain the deposit.
14. The Lessor may offer specific rental terms if the Guest agrees to waive the right to cancel or amend the booking (Non-refundable Offer). A 100% prepayment is required. Details are available via the email referred to in §1, point 5.
15. A local tourist tax per night per person applies in the municipality where the Premises are located. This is not included in the price displayed on the Portal.
16. If the Guest requires an invoice “for business purposes,” they must inform the Lessor before making payment and provide the company’s VAT number.
§ 3
How to Modify a Reservation?
1. A reservation can be modified only by individual agreement with the Lessor, on terms determined individually. Confirmation of the reservation modification will be made in writing via email.
2. The Guest may transfer all rights under the reservation to another person, provided that this person also assumes all obligations arising from the reservation. In such a case, the Guest must promptly notify the Lessor of the change by providing the personal data of the new person assuming the rights and obligations under the agreement. The new person must confirm the change by email and update the reservation with the necessary personal data.
§ 4
How to Cancel a Reservation?
1. Reservation cancellations are subject to the terms outlined in the Regulations, unless the Guest has waived the right to cancel. In the case of a Non-refundable Offer, the Guest is not entitled to cancel the reservation.
2. To cancel a reservation, the Guest must submit a cancellation statement via email to: rezerwacja@gorskagrupa.pl or by telephone.
3. If the reservation is cancelled, the Lessor is entitled to retain the full amount of the deposit. The deposit will only be refunded under the conditions listed below.
4. The Guest is entitled to a full refund of the deposit if the reservation is cancelled within the following timeframes:
at least 14 days before the planned arrival – applies to bookings in the low season,
at least 30 days before the planned arrival – applies to bookings during peak season or special dates (e.g. holidays, winter breaks, long weekends, New Year's Eve, summer holidays).
5. If cancellation occurs within the periods mentioned above, the deposit will be refunded within 7 working days of the date the cancellation statement is submitted.
6. In all other cases not mentioned above, cancellation of the reservation is not permitted.
§ 5
Additional Services
1. Pets are accepted in selected apartments. Additional cleaning fees may vary depending on the property. Please contact the Lessor for details.
2. Losing the apartment keys will incur a charge of 200 PLN.
GENERAL INFORMATION
1. Making a reservation for accommodation is equivalent to declaring that the Guest has read and accepted these Regulations. The rental price includes utility costs (gas, electricity, water).
2. Photographs of accommodation shown in advertisements and on the website are for illustrative and informational purposes only. The Guest shall have no claims regarding discrepancies between the property and the agreement, provided the standard and furnishings are comparable to those shown in the photographs and offer.
Hotel Night
Check-in is from 16:00 on your day of arrival and check-out is by 11:00 on your day of departure.
Check-in and Key Collection
Check-in and key collection take place at the Odkryj Białkę customer service office between 16:00 and 20:00 on the day of arrival. In properties with their own reception or resident service, keys are collected on-site. Late arrival (after 20:00) is possible with prior consent from the office, and requires at least 24 hours' notice. Additional charges may apply. Notification must be made via email and is effective upon explicit confirmation by a representative of the office.
To complete the formalities required for the handover of the keys, the Guest must present a valid ID and pay 100% of the booking total, including any additional charges, minus the deposit already paid.
Early check-in or late check-out is only possible with the approval of Odkryj Białkę staff and if the apartment is prepared and available. Additional fees may apply.
Check-out and Key Return
Check-out and key return take place at the Odkryj Białkę customer service office (tel. +48 660 496 980) no later than 11:30 a.m. on the day of departure.
Guests wishing to extend their stay must notify the office no later than the day before their planned departure during office hours. Each extension of the hotel stay must be confirmed in writing by email from an Odkryj Białkę staff member and is subject to an additional fee. Extension is only possible depending on apartment availability.
Failure to inform staff of the intention to extend the stay and failure to obtain approval may result in the Lessor relocating the Guest’s belongings to another available apartment or to the customer service office.
Guests who overstay without permission will be charged the maximum daily rate for each day or part of a day of unauthorised stay. If such overstay prevents the use of the property by another booking, the Guest shall be liable for double the cost of the missed reservation.
DEPOSIT
I agree to a hold (pre-authorisation) of PLN 500 on my credit/debit card to secure any claims relating to damage to the apartment's equipment or gross violation of the facility's rules and regulations.
If there are no objections regarding the condition of the apartment or breaches of the rules, the funds will be released within 7 days of check-out.
PARKING VEHICLES
Only one parking space is allocated per apartment. A reservation and confirmation of availability are required. Guests must park in the space designated by staff. Parking in spaces other than those designated is strictly prohibited.
The guest is required to provide the vehicle registration number during check-in.
Parking unregistered vehicles on the premises is prohibited.
RULES OF STAY
Quiet Hours
Guests are required to maintain the property in the condition it was found, respect the principles of good neighbourliness, and strictly observe quiet hours from 10:00 PM to 7:00 AM.
Organising any kind of party in the accommodation is prohibited. Breach of quiet hours or intervention by security services will result in a penalty of 1,000.00 PLN.
Failure to comply with the Regulations may result in the Guest being evicted from the apartment without a refund.
Responsibility for the Apartment
In the event of any damage caused to the accommodation, the Guest is liable to pay compensation equal to the value of the damage and any lost profits incurred due to the damage preventing further use of the apartment.
The Guest is materially responsible for any kind of damage, destruction of equipment or technical appliances caused by them or their visitors, through actions or omissions.
The Guest must report any irregularities in the condition of the apartment or its equipment no later than the day of arrival. Failure to do so will be treated as the Guest’s acceptance of the apartment as defect-free and fully compliant with the reservation.
Guests are required to leave the apartment in the condition it was found. The Lessor reserves the right to charge up to 500 PLN for excessive cleaning.
Guests are also required to separate and dispose of waste into appropriately labelled containers located on the premises.
Upon leaving the property, guests must:
• Close all windows.,
• Secure the main door using all provided locks.
The Guest must handle water valves and electrical appliances responsibly. Due to fire safety regulations, Guests are not permitted to use any personal electrical appliances not provided in the apartment, except for:
phone chargers,
laptops and mobile devices,
electric shavers,
• hair dryers.
Rearranging furniture is not permitted without the landlord's consent.
Losing keys incurs a 200.00 PLN fee. The loss of a magnetic card, intercom fob, or garage remote control will incur a fee of between 200.00 PLN and 300.00 PLN, depending on the item's value.
Guests must wash the dishes, clean the kitchen appliances and take out the rubbish before departure.
SMOKING POLICY
Smoking tobacco products is strictly prohibited in the accommodation.
In the event of a breach, the Guest shall immediately pay a contractual penalty of PLN 500.00.
If the Guest fails to pay, the amount will be deducted from the pre-authorisation or cash deposit provided at check-in.
Throwing cigarette butts or rubbish off balconies is strictly forbidden.
STAYING WITH PETS
The Lessor allows pets only in selected accommodations.
The pet owner is fully liable for any damage caused by the pet.
Bringing a pet requires:
an additional fee,
• prior declaration at the time of booking,
• Approval from the Lessor's representative.
In communal areas, guests must ensure the animal cannot harm people or property – for example, by using a lead or, where necessary, a muzzle.
Unregistered pets (i.e. not declared in the reservation) are prohibited on the premises.
A violation results in:
• a contractual penalty of 500.00 PLN,
eviction without refund.
Staying with children
No additional charge is made for a child under 3 years old (one child per two adults), provided the child sleeps with their parents or in their own travel cot and does not require bedding.
This must be declared at the time of reservation.
UNREGISTERED GUESTS
The number of people staying in the apartment must not exceed the number declared during booking and confirmed on the registration card.
If this number is exceeded, the Lessor:
• reserves the right to charge a supplement for each additional person, or
• terminate the rental agreement with immediate effect and without refund.
BREAKDOWNS
The Lessor shall rectify all defects in the apartment without undue delay — within 24 hours of notification, unless the nature of the issue necessitates more time.
Breakdowns due to circumstances beyond the Lessor’s control (e.g. utility outages, internet issues, appliance failure) do not justify cancellation or a price reduction.
The Guest is obliged to pay the full booking amount.
The Guest must allow technical service staff or specialists appointed by the Landlord access to the flat.
Blocking or hindering access to fix reported defects constitutes a breach of the agreement and entitles the Lessor to terminate the stay without a refund.
FORCE MAJEURE / EXCEPTIONAL SITUATIONS
In the event of unforeseen circumstances that cannot be resolved by standard means, the Lessor reserves the right to offer alternative accommodation.
The Lessor may also withdraw from the agreement in case of force majeure or if Guest safety or property cannot be guaranteed due to external factors.
Any amounts paid by the Guest will be refunded immediately, minus the cost of services already provided.
SECURITY OF PROPERTY / ITEMS LEFT IN THE APARTMENT
The Lessor shall not be liable for the Guest's belongings left:
in the flat,
• in the parking bay,
• in shared/common areas of the property.
This applies both during and after the stay.
COMPLAINTS
Complaints relating to the provision of Electronic Services by the Service Provider:
a) Complaints concerning the provision of Electronic Services via the Service may be submitted by the Service Recipient via email to: rezerwacja@gorskagrupa.pl
b) In the above email, as much information and detail as possible should be provided regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Service Provider.
c) The complaint shall be considered by the Service Provider without undue delay, no later than within 14 days.
d) The Service Provider's response to the complaint will be sent to the Service Recipient's email address provided in the complaint submission or in another manner indicated by the Service Recipient.
Information on Processing of Personal Data
Who is the Data Controller?
The controller of personal data under Regulation (EU) 2016/679 (GDPR) is:
Mountain Hotel Group Limited Liability Company
depending on which entity acts as the lessor.
How to Contact the Controller?
Email: rezerwacja@gorskagrupa.pl
Postal address: ul. Chyców Potok 26 / Flat II, 34-500 Zakopane
What Data Do We Process?
Only data necessary to perform short-term rental services, including:
Name and surname,
• email address,
telephone number,
• the booked accommodation and dates of stay.
Any additional information shared voluntarily during booking is deleted after the service is completed.
Legal Basis and Purpose of Data Processing
Your data is processed based on Art. 6(1)(b) of the GDPR — for:
• conclusion and performance of the accommodation agreement,
• payment processing and invoicing,
communication and marketing (with consent),
• Streamlining future reservations using historical data.
Your Rights
You have the right to:
• access and copy your data,
• rectify or delete your data,
• temporarily restrict processing,
object to data processing,
• lodge a complaint with the President of the Personal Data Protection Office.
Is providing data mandatory?
No – it’s voluntary. However, without:
Name and surname,
• email and telephone number,
The reservation and service cannot be fulfilled, nor can marketing or service proposals be sent.
Further information
• No automated decision-making or profiling is carried out.
• Data is not transferred outside of the EEA (European Economic Area).
§ 6
Final Provisions
1. Wszelkie spory wynikające pomiędzy Właścicielem 1. Okreseń Ustanowionych jest podlegające prawu polskiemu.
Disputes shall be settled by the court that has jurisdiction over the Lessor's registered office.
2. The Lessor reserves the right to amend these Regulations at any time.
3. All changes will be published on the Portal and will take effect on the date of publication.
4. Using the Portal after changes have been made means you accept the new Regulations.
5. These Regulations come into force on the day of their publication.
